Frequently Asked Questions
Here are some of our more commonly asked questions. If you don’t find your answer her, please feel free to contact us. We would love to help.
Here are some of our more commonly asked questions. If you don’t find your answer her, please feel free to contact us. We would love to help.
Generally orders are received within 3 weeks. If you are on a specific timeline, please get in touch with us, and we’ll see what we can do to expedite your order.
Samples are generally received in about a week.
Shipping is free for orders over $200.
Orders less than $200 , shipping is flat rate of $19.95
Samples include free shipping
Our tiles are proudly made in Canada. We do not stock any tile and each order is made as per your request.
We cater to American customers so there is no duty, or any other hidden charges.
We ship A LOT of tile! Generally nothing breaks. That said, occasionally packages do get mis-handled and breakage does happen. Rest assured this happens to us extremely rarely. In the rare event of breakage, please let us know right away, (before your installation starts!), and we will replace your broken items for you no problem.
A modified thinset must be used. Please see our installation page for details.
The only specific recommendation we make for grout is to use unsanded grout.
The tile can be cut using a power saw with a diamond blade for glass, or it can be cut using the score and snap method. Score and snap is preferred and will work for most of the cuts. Please see the following link for a detailed video on how to cut glass tile.
Yes absolutely! Our tiles are made of glass, so they do not absorb moisture, they are chemically resilient and the colors kiln fired so they will not fade.
Choose a color that is slightly off white, with a hue and shade towards the color of your tile.
Yes. All of our tiles are made to order so we can make them any color you like. That said, simple shifts in tone or shade can be easily done. However, if you are trying to match a specific color, this can also be done albeit the process is a little bit different.
We have a wide range of popular sizes and style that will suit most needs. All the size options are shown on the respective product page. If you want something special, no problem – just reach out to us and we can get them made for you.
Yes no problem! Our tiles are kiln fired to over 1500 degrees Fahrenheit so these will not be affected by any heat created by stove top of fireplace surround. That said, please make sure your substrate is adequately built to compensate for expansion and contraction.